Shipping & Returns

Delivery Process

Vouchers are sent to your email address within 12-24 hours of payment approval and capture during our normal business hours (Mon - Fri 10:00 AM - 6:00 PM MT and Sat-Sun 10:00 AM to 3:00 PM MT) If you have placed an order outside of these hours, your order will be processed the next business day. Regardless of when you place your order the voucher is always sent within 24 hours. If you have not received your voucher within 24 hours please check your spam filter or contact us for additional help.  You may also login to your account to retrieve your voucher number. See below image.

All products are sent via email. No physical products are mailed.

No Returns or Refunds

The nature of our products, our voucher return policy is that voucher codes are non-refundable once they have been emailed to a customer and are out of our control.  If you believe you have ordered the wrong product,please contact us and we will see if there is anything we can do. We purchase our vouchers from the exam sponsor such as Universities, Colleges and Tech Schools. Therefore your product will always work when you schedule your test at a Pearson VUE or Certiport test center.

This is not just the It Voucher Market return policy, but a CompTIA, Microsoft and Pearson VUE policy.